FAQs

How many cards in a pack? (TRADE ONLY)

All products supplied to Trade customers are sold in packs of 6, unless otherwise stated.

What are the payment options?

Payment at Five Dollar Shake is safe and secure. You can use any of the following cards online:

  • Mastercard and Visa credit cards
  • Mastercard, Visa, Maestro, Delta, Solo or Electron debit cards

Sagepay

Sage Pay is a secure online payment gateway that Five Dollar Shake uses to process your orders.
For further information please view the Sage Pay website.

PayPal

PayPal is a secure online payment gateway that Five Dollar Shake uses to process your orders.
For further information please view the PayPal website.

What is a security code?

The Security Code (or CVV2 number) on your credit/debit card is a security measure we require for all transactions.
Since a CVV2 number is listed on your card, but is not stored anywhere else, the only way to know the correct CVV2 number is to physically have possession of the card itself.
Most credit/debit cards have the three digit CVV2 number on the back of the card, after the card number in the signature strip.

Do I need to create an account before I can purchase?

Yes you need an account to make purchases. Registering is easy, all we require is a username, password and some basic details to get started. Alternatively you can login with your facebook account.

What are the benefits of creating an account?

Once entered, your details will be stored in your account and you will not have to re-enter them again for your next order.

How do I track my order?

For orders sent via Royal Mail First Class, tracking information is not available. If you would like the item sent via Royal Mail Recorded or Royal Mail Special Delivery, this can be done at added cost. These items would then be trackable via Royal Mail.
International orders are sent via Royal Mail International Service, and are not trackable. A trackable International service is available for an additional cost. Orders sent via FedEx will be trackable.

What delivery options do you offer?

Please click on the Postage / Delivery link at the bottom of the page for details.