FAQ's

HOW MANY CARDS IN A PACK?

All products are supplied individually.

WHAT ARE THE PAYMENT OPTIONS?

Payment at Five Dollar Shake is safe and secure. You can use any of the following cards online:

  • Mastercard, Visa and AMEX credit cards
  • Mastercard, Visa and Maestro debit cards
All credit and debit card payments are processed via SagePay.
SagePay is a secure online payment gateway.
For further information please view the Sage Pay website.

PayPal
PayPal is a secure online payment gateway that Five Dollar Shake uses to process your orders.
For further information please view the PayPal website
 

WHAT IS A SECURITY CODE?

The Security Code (or CVV2 number) on your credit/debit card is a security measure we require for all transactions.
Since a CVV2 number is listed on your card, but is not stored anywhere else, the only way to know the correct CVV2 number is to physically have possession of the card itself.
Most credit/debit cards have the three digit CVV2 number on the back of the card, after the card number in the signature strip.

DO I NEED TO CREATE AN ACCOUNT BEFORE I CAN PURCHASE?

No. You do not need an account to make purchases. However, you are able to check the status of your order by accessing your account if you have one. Registering is easy, all we require is a username, password and some basic details to get started. 

HOW DO I TRACK MY ORDER?

The majority of the orders, to both UK and International addresses, are sent via Royal Mail. Tracking information is not available for the standard services.
However, if you would like the item sent via Royal Mail Special Delivery (UK Only) or International Tracked and/or Signed For (EU / ROW) this can be done at added cost. These items would then be traceable via Royal Mail.